MODOTO STUDIOS + XO
Communications Policy
Current email, in-app, SMS, and marketing status.
Launch status
In-app transactional notifications are enabled. Necessary account email may be used once an email provider and delivery controls are connected. Marketing email is disabled. SMS is disabled.
Channels and topics
Preferences are stored separately by channel—in-app, email, and SMS—and topic, including account security, reservations, bookings, event changes, Academy, XO replies, XO moderation, messages, product alerts, business announcements, and marketing.
Required notices
Security, legal, safety, fraud, transaction, or service-critical notices cannot always be disabled. Optional marketing remains separate and may be withdrawn immediately.
Email requirements
Promotional email, if later activated, will identify the sender, avoid deceptive routing or subject information, include an applicable postal address, and provide a functioning opt-out method. Transactional messages will not be used to conceal marketing.
SMS consent
No SMS message is sent merely because a phone number exists in a profile. SMS requires a separately enabled feature, a supported provider, topic-specific consent, disclosure of expected use, and a working withdrawal method.
Preference records
Changes record the account, channel, topic, enabled state, timestamp, source, and applicable policy version. Provider failures or emergency delivery pauses may delay delivery even when a preference is enabled.